Lost my job as System Administrator at a call center. The reason for this purely personal for my ex-boss and her family. So I’m not going to touch those details. This blog post will be about the things I did and learnt there.
The maintenance job
When I was hired, the network and Windows domain was already setup by the previous SA. I had to do the maintenance: checking if all PCs were operational and were able to make calls through them.
Setting up an Apache server
I had setup an Apache server so that foreign clients could access the local files. Of course, the directory had to be password protected.
The proper port had to be configured in the router so as requests on port 80 would be redirected to the Apache server.
Setting up DynDNS
The company was using Emtel wimax 2 mbps connection. The IP address was dynamic. Negotiating with Emtel to get a fixed IP was taking a long time. So I resorted to DynDNS. It did the job kinda well.
Adding more PCs to the existing domain.
As the company grew, i has to add new PCs to the domain.
Had to create users on the Windows 2003 server. Then configure the Windows 7 clients to have a static IP with the DNS pointing to the server.
Shared planning spreadsheet
The agents were sharing a piece of paper to record their meetings. So i made a shared excel document which everyone could open at the same time to write in their datas.
Moving recordings to new Hard-Drive
Space was not enough on the Hard-Drive to store recordings of call. I had to migrate the recording to a new drive while keeping the network path the same. I did the transition during the night using RDP (Remote Desktop Protocol) so as the operation would run as smoothly as possible.
Plans i had in mind for the future
I was planning to write a VoIP program which would be using a database rather than the caller agents have to manually copy/paste the numbers to be dialed from an Excel sheet to a VoIP app. The recordings audio files would have been stored in the database. The operation manager could “validate” calls and hence the recordings would have been available on the internet automatically. But unfortunately i lost the job.
Anyways, i might have done tiny jobs but i learnt lots of things. Learning is what’s important in life. 😉